Refund policy

Return & Warranty Policy – WATCHBRICK

Last Updated: February 25, 2026

At www.seikomod.com.au operating under the brand WATCHBRICK, each timepiece is hand-assembled in small batches.

Due to the bespoke and custom-built nature of our watches, we operate under a Defect-Only Return Policy.

1. 30-Day Defect-Only Return Policy

We provide a 30-day limited return period for confirmed manufacturing defects only.

If your watch arrives with a verified defect or functional issue, you may request support within 30 calendar days from the date of delivery.

We do not accept returns for:

change of mind
sizing preference
aesthetic preference
buyer’s remorse

2. What Qualifies as a Defect

A defect must be confirmed by our technical team following review of photo or video evidence.

Eligible defects include:

Movement failure (watch not running or stopping unexpectedly)
Major timekeeping malfunction beyond acceptable tolerance
Assembly defect affecting functionality
Incorrect model shipped
Damage occurring prior to delivery

Normal mechanical variation within acceptable tolerance does not qualify as a defect.

3. What Is NOT Considered a Defect

The following situations are not eligible for return or refund:

Change of mind
Preference for different dial or logo configuration
Minor cosmetic imperfections within normal manufacturing tolerance
Strap adjustment marks
Damage caused by misuse, impact, or water exposure beyond stated rating
Damage caused by third-party repair or modification
General mechanical sound from automatic movements

4. Resolution Options for Confirmed Defects

If a defect is confirmed, we will provide one of the following resolutions:

Free repair
Replacement of the same model (subject to availability)
Full refund (if repair or replacement is not possible)

The final resolution will be determined at our discretion following inspection.

5. Return Shipping Policy

For confirmed defects:

We will cover or reimburse reasonable return shipping costs.

For non-defect cases:

Returns will not be approved.

All returns must be authorised in advance prior to shipment.

6. How to Request Support

Before returning any item, please follow the steps below:

Step 1
Email: hello@watchbrick.com
Subject: Defect Claim – [Your Order Number]

Step 2
Include:

Clear photos and/or video of the issue
A brief description of the problem
Your order number

Step 3
If your claim is approved, we will issue a Return Merchandise Authorization (RMA) along with return instructions.

Items sent without prior approval will not be accepted.

7. Inspection & Processing

Once received, the watch will undergo technical inspection.

Estimated processing time:

3–5 business days for inspection
Up to 14 business days for refund processing (if applicable)

Refunds will be issued to the original payment method only.

8. Order Cancellation

Orders may be cancelled within 24 hours of purchase.

After 24 hours, assembly preparation begins and orders can no longer be cancelled.

9. Warranty Coverage

All watches include a 12-month limited mechanical warranty covering movement-related defects under normal use.

This warranty does not cover:

Cosmetic wear
Water damage beyond stated rating
Impact damage
Third-party modification

10. Lost Parcel Policy

If a shipment is confirmed lost by DHL Express, we will:

Reship the order at no additional cost, or
Issue a full refund