At seikomod.com.au/watchbrick, we take immense pride in the craftsmanship of our hand-assembled timepieces. We are committed to providing our customers with high-quality custom builds that stand the test of time.

12-Month Limited Movement Warranty

All custom watches purchased from https://seikomod.com.au are covered by a 12-month limited warranty from the date of delivery. This warranty specifically covers:

Mechanical Movements:

Any internal manufacturing defects or mechanical failure of the movement (e.g., NH34, NH35, VK63)

Timekeeping Inaccuracy:

If the watch movement functions significantly outside of its technical specifications due to a manufacturing fault

What is Not Covered

Our warranty is focused on the internal mechanics of the watch. To ensure transparency, the following are not covered:

Watch Straps & Bands:

Straps and bracelets are considered consumable items and are not covered under warranty

Water Damage:

Damage caused by improper use of the screw-down crown or exceeding the watch's water resistance limits

Accidental Damage:

Scratches, cracks in the crystal, dents, or broken lugs caused by drops, impacts, or physical misuse

Wear and Tear:

Natural ageing of straps (leather or rubber), fading of plating, or normal scratches on the bracelet and case from daily use

Unauthorised Modifications:

Any attempt to open the case back or repair the watch by a third-party technician will void the Watchbrick warranty

How to Make a Warranty Claim

If your watch experiences a mechanical issue, please follow these steps:

Contact Us:

Email our support team at hello@watchbrick.com with your order number and a brief description (or video) of the issue

Evaluation:

Our horology team will review your claim within 24–48 hours

Resolution:

If the issue is covered, we will provide instructions for a repair or a replacement

Shipping Costs for Warranty Service

Within 30 Days of Delivery:

Watchbrick will cover all domestic and international shipping costs for the repair

After 30 Days:

The customer is responsible for shipping the watch to our service hub, while Watchbrick will cover the repair and return shipping

Watch Care

To maintain the performance and longevity of your watch, we recommend the following care guidelines:

Water Resistance:

This watch is rated for basic splash resistance only. Avoid swimming, showering, or submerging the watch in water

Crown Handling:

Always ensure the crown is properly pushed in or screwed down before wearing

Strap Care:

Straps and bracelets are wearable components and may naturally loosen or wear over time. Avoid excessive force when opening or closing the clasp

Magnetic Exposure:

Keep the watch away from strong magnetic fields (e.g., speakers, electronics) as this may affect accuracy

Shock & Impact:

Avoid dropping or exposing the watch to heavy impact

Independent Identity Disclaimer

As an independent workshop, this warranty is provided exclusively by Watchbrick International Limited. It is not affiliated with or backed by Seiko Holdings Corporation or any other original equipment manufacturer (OEM).